Gift Wrap

Gifting your order?
Click here to add gift wrapping option to your cart.

Care
Due to the handmade or hand-finished nature of our products, there may be some imperfections and also variations in colour, texture, and shape.Each piece may vary from the image slightly shown in the pictures.
Please see our Care Instruction page for more details.

Characteristics
Handmade ceramic comes with its unique features. 
Please see this page for more information.

Shipping
-Domestic-
$15 standard flat rate and orders over $250 will receive free shipping Australia wide. Express post is available via Auspost and rates are calculated at checkout.
Free pick up is also available from our Milton (2538) shop in NSW.

-International-
International orders are available via Auspost and rates are calculated at checkout.

For more details please visit our shipping info page.

Returns
Please choose carefully when placing your order as we do not offer refunds for change of mind.

All of our products are handcrafted. Therefore there may be variations in colour, texture, shape and some imperfections. We truly believe these add character to each piece and what make them unique.

In the situation where the item you receive is faulty, you will be entitled to a refund or exchange. Please allow up to 5 business days for the refund to be processed. 

If you wish to return your order, please send us a message at hello@tokaceramics.com.au within 2 days of receipt of your order. We will ask you to take some photos of the item/s prior to processing returns.

For more details, please visit our return info page.